Refund and Exchange Policy

According to business rules and shipping statement, we will refund full payment of your order if you can’t received the hair within 14 work days if in my default.

If the hair packeg you received is broken and can not use,please tell us,will send a new to you.

If you do not like the hair and do not want them, please contact us within 7 days. You can return them easily,only need to pay the freight and part of the tax. But please confirm that the hairs have not been used.

Every hair product is carefully checked before mailing, but if you find any quality problems in use, please contact us in time, we will refund you the payment or replace it for a new.

We accept exchanges only for products with the same or higher value. Please contact us within 72 hours upon your receipt of the hair.The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way. No refunds/exchange for hair being installed, cut, dyed, washed or any damage & process, please understand. For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit. The customer is responsible for all return freights in a product exchange transactions. New items or money will be refund within 2work days after we received the hair with original condition.