Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to sales@rawlovehair.com.
- All
- Pre Sale Questions
- Technical + Theme Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Sale Questions
Yes,the hair is cut from one donor with full cuticle aligned,no acid bath,natural unprocessed.
No,no tangle and no shedding.
The hair is double weft weaving with no shedding.And as virgin cuticle aligned with no tangle.It could use over 1.5 years if taken good care.
Different size will need different piece for the hair bundles:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Different size would need different quote for the hair bundles:
10"-16":2-3 bundles
16"-20":3 bundles
22-40":3-4 bundles or more
Usually there need a lace closure or frontal to make a wig for you.
We are looking forward to your contact us by leaving an online message or sending an email to sales@rawlovehair.com
You could place an order first,do not pay,leave a message about what extra length you need,contact the customer service to adjust the order amount so you could pay.
Or you can send inquiry to us,will make an ordre for you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Technical + Theme Questions
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
